Policy

Return Policy

Return window

DriveCar accepts return requests within 14 calendar days after confirmed delivery for eligible items that are unused, unwashed, and returned in original condition with original packaging where reasonably available.

Eligible returns

Items may be returned when they arrive damaged, defective, incorrect, or when the customer receives an item materially different from what was ordered. Standard change-of-mind returns may also be reviewed if the item remains in resellable condition.

Non-returnable items

Used items, customized items, final-sale items, and items returned without prior contact may be refused unless there is a verified quality issue or shipping error.

How to request a return

To request a return, the customer should email 907781034@qq.com with the order number, item name, photos when relevant, and a short explanation of the issue or reason for the request.

Refund processing

Approved refunds are issued to the original payment method after the returned item is received and inspected. Processing time may vary depending on the payment provider and issuing bank.

Return shipping

Original shipping fees are generally non-refundable unless the return is due to a damaged, defective, or incorrectly fulfilled order. Return shipping responsibility may vary depending on the reason for the return and the resolution approved by customer support.